AniMaL eXpERiEnCe UpDatEs

Your Animal Experience Bookings...

As of 21st March 2020, we made the difficult decision temporarily close the centre to visitors. This means that we have also had to postpone all animal experience bookings.

We appreciate that you were looking forward to to your animal experience(s) which unfortunately is unable to take place now due to COVID-19. 

We will of course be re-scheduling these experiences once the situation improves, and advice from relevant authorities and our vets say that it is safe to do so.

We would like to reassure you that:

  • All animal experiences that were booked from 31st March until further notice can be re-booked.

  • We will be in touch when restrictions have begun to lift, and when we have made sure our own internal policies allow for a period of adjustment for animals and staff.

  • We are currently dealing with a lot of queries and appreciate your patience should you have any individual questions.

If you purchased through Virgin, please get in touch with them as they are offering six month extensions to vouchers.

We look forward to welcoming you all once this passes.



Update 10.07.20

From 11.07.20, anyone with a:


Meet the Meerkats Experience


Junior Zookeeper Experience


can re-schedule a previously booked experience (from March 31st) or book in a purchased experience to be had from Saturday 18th July 2020. 

For all experience participants we politely request that you bring and wear a face mask when you are in any animal enclosure and during your experience. If you are exempt from wearing a face mask we may not be able to carry out your experience at this time, Please contact us beforehand.

For those waiting to book their experiences that involve primates (Such as meet the lemurs), please bear with us whilst we continually review this situation.

Please see below for more details.


What to do if you have an upcoming experience, an experience that is not yet booked in, or a Virgin voucher...


Booked in and scheduled Meet the Meerkats or Junior Zookeeper experiences from the 31st March:

For those that have bought experiences, and have confirmation of your chosen slot between the period of 22nd March and the 10.07.20, please head back on to our booking site here: click re-schedule and re-book with the same details you previously booked with.

Purchased Meet the Meerkats or Junior Zookeeper experiences that have not yet been booked in:

For those that have purchased experiences, please head to and enter your purchase details to book in. If your expiry date has passed, please get in touch at 

Guests with Meet the Meerkats or Junior Zookeeper Virgin vouchers:

For those of you that purchased vouchers through Virgin, you must contact Virgin directly to discuss expiry dates as we are unable to deal with any Virgin queries. This includes experiences that are both confirmed as booked, and those that are not. If you have a valid voucher for either Meet the Meerkats or Junior Zookeeper experiences, please book these in here:

Guests with other experiences purchased:

For those of you that have purchased valid experiences that are not either Meet the Meerkats or Junior Zookeeper experiences, we ask that you hold on just a little longer until we have made adjustments that mean the experiences are safe for you, our animals and our staff.

We are working hard here to facilitate everybody's needs in a safe way, in line with current government guidance. Please keep checking this page for updates, and subscribe to our mailing list, which you can do in the footer of each web page.

PLEASE NOTE - Our team is playing catch up! Therefore there may be a considerably longer wait for responses than the desired 48hrs. Please bear this in mind before you send any rude or accusing emails. We are being as transparent with you as we can be, and when we have information we will be sharing it.




The easiest and quickest way to get in touch with us is via email!

For all general enquiries-


For all experience related enquiries-

For all volunteer and work placement queries, please click here

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