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Your Animal Experience Bookings...


Anyone with experience vouchers which date or expiry covers the period until 12th April 2021, please get in touch as we are extending all vouchers for this time. You can contact us at


Guests with Virgin vouchers:

For those of you that purchased vouchers through Virgin, you must contact Virgin directly to discuss expiry dates as we are unable to deal with any Virgin queries, and it is Virgin that holds your money. This includes experiences that are both confirmed as booked, and those that are not.

We are working hard here to facilitate everybody's needs in a safe way, in line with current government guidance. Please keep checking this page for updates, and subscribe to our mailing list, which you can do in the footer of each web page.

PLEASE NOTE - Our team is playing catch up! Therefore there may be a considerably longer wait for responses than the desired 48hrs. Please bear this in mind before you send an emails. When we have updated information, this page will be update accordingly.


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