Re OpEnINg SoOn

We are preparing to reopen the HCC.

Throughout this period, we have been looking forward to being able to our visitors once again.


Before we can do this however, we are ensuring that we continue to do everything we can to protect our animals, staff and visitors. We are continually monitoring the Government's advice and we are implementing measures to provide a safe experience and visit for everyone.

To make sure we can welcome you back safely, we are:

  • Limiting the number of visitors we allow per day.

  • All visitors must currently purchase tickets in advance via our website.

  • Entry will be in allocated slots throughout the day.

  • There will be protective screening in place at our entrance.

  • You must use the hand sanitiser at the entrance.

  • Card payments only for takeaway service. No cash is being accepted.

  • You must follow all 2m distance markings.

  • There is extra sanitiser around the zoo.

  • Keeper talks will not be taking place to stop overcrowding.

  • Our tearoom will for now, be serving takeaway drinks only.

  • Some indoor animal areas will remain closed.

  • Members will still be required to acquire an entry ticket, but for free providing they enter their valid membership numbers at the time of booking.


The HCC is currently closed but we are making plans to re-open in a safe manner. Following current guidance, we anticipate this to be early July. Should this change,  we will update this page.


The safety and welfare of our visitors, staff and animals is always our top priority and we will be taking every measure to ensure we can uphold the required standards.

We have made the decision to limit our visitor numbers so that we can safely manage people and ensure physical distancing.


Visitors will only be permitted to enter the zoo at the time slot they have booked. These will be half an hour slots throughout the day.


The following safety measures will also be put in place:

  • Visitors and staff must wear face masks at all times.

  • Face masks will be available to purchase at the entrance.

  • Protective screening at entrance and tearoom tills.

  • Card payments only, no cash will be accepted.

  • There will be appropriate signage marking 2m distances.

  • Signage to remind staff and visitors of physical distancing and hand washing guidelines in line with PHE publications.

  • One-way visitor flow around the zoo. You may re-enter in your two hour visiting allowance as long as the one way system is      obeyed.

  • Many animal buildings will remain closed, unless safe to open with volunteers managing visitor flow.

  • Hand sanitising points are available around the zoo.

  • The Rainforest Tearooms will be offering takeaway options with outside seating available only.

  • Regular cleaning will be carried out across the entire zoo.

  • Keeper Talks will stay cancelled until further notice in order to prevent overcrowding.

Our opening hours of 10.00 - 17.00 will remain the same except Fridays and Saturdays. On these two days the last entry is 17:00 and closing is 19:00, but visitors will need to enter the zoo at their booked time slots.


The Rainforest Tearooms will be open, but operating a takeaway service with outdoor seating only. 


In order to maintain safe physical distancing, the following measures will be put in place:


– Tearoom queues will be managed.

– Food will be delivered to an allocated waiting area.

– Takeaway packaging must be disposed of in the allocated bins.

– Outdoor tables will be 2m apart at very minimum and cannot be moved to create larger tables.


If you are unsure of your current membership status or wish to renew your membership, please contact us at and we will be able to help you.


If you have an event booked, such as a birthday party (not an animal experience), please email and we will get back to you as quickly as we can.


All pre-booked animal experiences will need to be rescheduled. You can view our latest guidance on re-scheduling by clicking here or emailing 

We are understandably receiving a high volume of experience emails and we will work to get back in touch with you as quickly as we can.

If you have a question and cannot find the answer on this page, please email

We aim to reply within 48 hours, however we are receiving a high volume of emails and we politely ask for your patience in response to your enquiry.

Unfortunately, due to staffing levels we will not be manning our phones.

The HCC Team



The easiest and quickest way to get in touch with us is via email!

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