FACILITIES &
ACCESS.
The HCC is considered reasonably wheelchair friendly.
As a natural site, we are committed to preserving the integrity of the landscape to support local ecosystems and biodiversity. Maintaining natural pathways helps protect habitats for native specie, including ground nesting insects and small mammals, and supports healthy soil systems that are vital for plant life.
Our paths are primarily composed of eco gravel grid, decking and gravel. The eco grids are designed to follow the natural contours of the land, which means some inclines and declines are to be expected - particularly in areas with tree roots or undulating terrain.
While most visitors using wheelchairs or pushchairs experience no difficulty, it's worth noting that many wheelchairs are not optimised for uneven surfaces due to small front wheels. In such cases, it may be easier to pull rather than push the chair to improve stability and control. Examples of this can be seen in our accessibility guide below.
Navigating the pathways at the HCC is like moving through your local woods—winding trails surrounded by trees, birdsong, and natural greenery. While the surfaces vary and follow the natural contours of the land, they offer an immersive experience that keeps you closely connected to the landscape.
We appreciate your understanding as we balance accessibility with conservation to create a space that welcomes everyone whilst protecting the natural environment.
Mobility Scooters
If you use a mobility scooter, please be aware that maneuverability may be limited in certain areas of the centre due to the natural terrain and pathway layout.
Concession Entry
2. Entry Requirements
The Hemsley Conservation Centre offers concession rates for visitors with disabilities and their carers. For our full policy, please download the full policy document below.
To qualify for carer entry, the accompanying individual must meet the following criteria:
•Must be a registered carer: The individual must be officially designated as a carer for the disabled visitor.
•Carers will not be admitted at the concession rate without an accompanying guest that also qualifies (visitor with disability).
•We admit one carer at the concession rate per guest with a disability. That is a ratio of 1:1.
Disabled Visitor Identification:
Disabled visitors will be required to produce appropriate identification to qualify for concession entry. Acceptable forms of identification include:
•Blue Badge (original or photocopy).
•Disability Living Allowance (DLA) documentation.
•Personal Independence Payment (PIP) documentation.
The above documentation must be supported by photographic ID. All documentation and ID must be valid and in date at the time of the visit.
Carer Identification: Carers must provide one of the following forms of identification:
• ID from Care Home/Employer confirming their status as a carer.
• Care Allowance Claim Letter.
The above documentation must be supported by photographic ID. All documentation and ID must be valid and in date at the time of the visit.
Please download the full policy document below, which also includes a comprehensive list of frequently asked questions.
Ramp access
The HCC is not a step free site however our buildings are easily entered, and are done so frequently by wheelchairs and pushchairs. We do have ramps available. If this is something that you would like to make use of, please let a member of staff know.
Accessible toilets
We have an accessible toilet for use. This can be found with the main toilet block and is marked on our maps.
Assistance dogs
Assistance dogs are not permitted inside the HCC. If you regularly rely on assistance dog, please contact us well in advance (Preferably around 3 weeks) of your visit so we can make arrangements.
Sensory Bags
We have designed our sensory bags to provide ways of creating relaxation with certain aspects of visiting for children with ASD and ADHD.
Our bags include ear defenders, fidget toys and a zoo map along with a personal list of animal talks.
Bags can be asked for at the entrance to the zoo for a deposit of £15, fully refundable on return of in tact bags. Bags will need to be signed out and in.
If you would like any more information, please email enquiries@hemsleyconservationcentre.com
