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The HCC is considered reasonably wheelchair friendly.

We are a natural site, and as such, some of our pathways are formed of natural material which will naturally change depending on weather and seasons with a number of small inclines and declines. The majority of our pathways are comprised of eco gravel grids, decking and concrete.

Concession Entry

2. Entry Requirements

The Hemsley Conservation Centre offers concession rates for visitors with disabilities and their carers. For our full policy, please download the full policy document below.

To qualify for carer entry, the accompanying individual must meet the following criteria:
•Must be a registered carer: The individual must be officially designated as a carer for the disabled visitor.

•Carers will not be admitted at the concession rate without an accompanying guest that also qualifies (visitor with disability).
•We admit one carer at the concession rate per guest with a disability. That is a ratio of 1:1.


Disabled Visitor Identification:

Disabled visitors will be required to produce appropriate identification to qualify for concession entry. Acceptable forms of identification include:
•Blue Badge (original or photocopy).
•Disability Living Allowance (DLA) documentation.
•Personal Independence Payment (PIP) documentation.

The above documentation must be supported by photographic ID. All documentation and ID must be valid and in date at the time of the visit.


Carer Identification: Carers must provide one of the following forms of identification:
• ID from Care Home/Employer confirming their status as a carer.
• Care Allowance Claim Letter.

The above documentation must be supported by photographic ID. All documentation and ID must be valid and in date at the time of the visit.

Please download the full policy document below, which also includes a comprehensive list of frequently asked questions.

Ramp access

The HCC is not a step free site however our buildings are easily entered, and are done so frequently by wheelchairs and pushchairs. We do have ramps available. If this is something that you would like to make use of, please let a member of staff know.

Accessible toilets 

We have an accessible toilet for use. This can be found with the main toilet block and is marked on our maps.

Assistance dogs

Assistance dogs are not permitted inside the HCC. If you regularly rely on assistance dog, please contact us well in advance (Preferably around 3 weeks) of your visit so we can make arrangements.

Sensory Bags

We have designed our sensory bags to provide ways of creating relaxation with certain aspects of visiting for children with ASD and ADHD.

Our bags include ear defenders, fidget toys and a zoo map along with a personal list of animal talks.

Bags can be asked for at the entrance to the zoo for a deposit of £15, fully refundable on return of in tact bags. Bags will need to be signed out and in.

Mobility Scooters

If you use a mobility scooter you may find you have reduced amounts of maneuverability around some areas of the centre. 

If you would like any more information, please email

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